How do I recover my Kraken account?

Question

An Account Recovery Photo (ARP) is a photo of you, the account holder, holding your ID document and a handwritten note next to your face. If you are not able to sign in, you may be required to provide an ARP to recover access to your Kraken account.

How do I retrieve my Kraken account?

Navigate in your browser to https://www.kraken.com/sign-in and click on Help. Click on Recover my username. Enter the email address that is associated with your Kraken account. Then click the Recover username button.

What is my Kraken username?

Kraken Support is already able to view your username, so they would never ask for it. 2FA Note: When syncing your account with a 2FA app like Google Authenticator, the app will receive and display Kraken - 'sign-in/funding/trading' (username) by default.

How do I find my master key on Kraken?

Click on your name in the upper-right corner of the page. Click on Security. Click on 2FA Settings. Click the On/Off toggle in the Master Key section and choose the method you want to use.

How do I activate my Kraken account?

Enter your activation key on the account activation form or alternatively complete activation by clicking the link in the email. Confirm your password, complete the captcha if asked and click the Activate Account button. Congratulations! You have successfully created your Kraken account and you're ready to get started.

Expert · Answer